- Once your order is placed we are unable to change your shipping address.
- Order as shipped out as soon as possible, if you order a pre order product it should ship on the estimate date listed in the product page description.
- Orders including multiple purchases may be shipped out separately as some of our products ship from different warehouse locations.
Shipping & Delivery Information - You will find the processing time, estimated shipping time and country the product will be shipped from located on each products individual description page.
Processing time - Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
Delays - In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Separate shipments - Some products may arrive in separate parcels. This is due to availability and customisation. You will be provided separate tracking numbers for each shipment parcel.
Duties, Taxes, and Other Fees:
In most cases, customs fees do not apply, However International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Dreams Of Jewels has no control over these charges, nor can Dreams Of Jewels predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. Click here to learn more about customs and import taxes for your location.
Track your order - All products are tracked. If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time.
RETURNS + EXCHANGES INFORMATION:
We want you to love your purchase! If your product arrives damaged please email us to let us know with 3 days of receiving your product.
- All of our products are non returnable due to them being personalised or customised. We only accept returns on products that have defects upon arrival.
- Please email us to let us know email@example.com
- We will provide you with the return address.
- ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
- Items marked down in price:
- Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
- Gift cards are not eligible under our refund policy.
- Customised or personalised products are non refundable.
- We do not offer price adjustments or rain checks on any of our products.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed, we cannot retrieve it for an address change.
Where We Ship To:
We currently only ship to the UK and Ireland but if you would like to purchase a product from us and you aren't in the UK or Ireland please do send us a purchase request at Support@dreamsofjewels.com